Shipping policy

 

Shipping Policy

Thank you for shopping with Lumiscence! We want to make sure your order reaches you safely and on time.

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Rates & Delivery Times We offer the following shipping options within Australia:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days

Shipping costs are calculated at checkout based on your location and order size.

 

 

Order Tracking Once your order has been shipped, you will receive an email with a tracking number so you can follow your order's journey.

Damaged or Lost Orders If your order arrives damaged or is lost in transit, please contact us at jessicak1984@hotmail.comwithin 7 days of the expected delivery date and we will do our best to resolve the issue promptly.